100% Perfecte Pizza Garantie

 

Nero Cooking

Your first perfect pizza.
Guaranteed.

We stand behind every oven we sell — and behind every pizza you make with it. Not perfect right away? We'll stay by your side until it is.

Buying a new pizza oven can feel daunting. Maybe you're wondering: "Can I actually do this?" or "What if it goes wrong?" We get it. That's why we created the 100% Pizza Guarantee. Not a marketing gimmick — a real promise.

Our ultimate promise

Still stuck?
We'll come to you if we have to!

If chat, phone and email aren't enough, we'll invite you for a free personal demo at our place. Can't make it to us? We'll get in the car and come to you. We won't leave until you've baked the perfect pizza.

🍕 Pizza not turning out right? We'll help you personally.

Having trouble getting a great pizza from your Nero oven? Reach out via chat, email or phone — and we'll guide you step by step. From dough recipe to temperature settings. We don't stop until you're happy.

📞 Direct support, no waiting.

No automated replies. Our pizza experts are reachable via live chat, support@nerocooking.com and +31 (0) 85 999 11 88. We respond within one working day — usually much faster.

📖 Everything you need, for free.

Every oven comes with a starter guide, recipes and video tutorials. From your first Margherita to an advanced focaccia. No searching required — we walk you through it all.

What we promise you

1 Personal guidance on your first pizza — we walk through the whole process together.
2 Honest answers to all your questions — about the oven, the dough, the timing, everything.
3 Fast response — we're here for you, not just at the point of sale but long after.
4 Solution or refund — if you're truly not satisfied and we can't work it out together, we'll make it right.

"After one evening of practice I had a pizza that tasted better than the Italian place around the corner. The support team sent me exactly the right tip."

— John M. from Amsterdam, via Trustpilot

How the guarantee works

Step 1

Buy your oven

You receive your oven with a starter guide, recipes and direct access to our support team.

Step 2

Bake your first pizza

Follow our starter guide. You need dough, sauce and toppings — the oven does the rest. Your first pizza is ready in 90 seconds.

Step 3

Pizza just won't work out?

Get in touch via chat, email or phone. Send us a photo of your pizza and we'll get straight to work.

Step 4

We sort it out

We help you until you bake a pizza you're proud of. Full stop.

Need help? We're here.

Our team is available via chat, email and phone. No bots, no queues — just people who love pizza.

At Nero Cooking we believe everyone can bake a perfect pizza. The oven does the hard work — we take care of the rest.

Made to share.

Our story

There is something about a table full of people waiting for pizza.

The aroma arriving even before the plate is there. The sound of a crispy crust. Someone cutting before the oven door is closed. Children counting how many seconds it takes. Adults taking a break from looking at their phones.

That moment — that is why Nero exists.

We believe that food is more than nourishment. It is the reason people sit down at the table. It is the centerpiece of an evening you will remember for years to come. But then the food must be worth it — fresh, quick, made with your own hands, for the people you love.

The average pizza isn't like that. Produced in a factory, frozen, reheated. A traditional wood-fired oven comes closer, but it is large, slow, and difficult to control. There was something between those two extremes that didn't exist yet.

That is the Nero-14.

Developed in collaboration with experienced Italian pizza chefs, obsessively tested for temperature, stone, and speed — until we were certain the result was indistinguishable from a real Neapolitan pizzeria. 500°C in 15 minutes. A pizza in 90 seconds. Compact enough for your patio, your boat, your backyard.

Not because speed is the goal. But because the people at the table shouldn't have to wait.

Made to share.

Discover Nero 14