1. What type of gas connection does the Nero-14 have?

The Nero-14 (NL) has a standard DIN connection. This connection is included in the box. Make sure you select the correct connection when ordering.

2. Can I use the Nero-14 indoors?

The Nero-14 is designed for outdoor use (gardens). It's also ideal for use on a balcony or patio. We recommend not using the Nero-14 indoors in an enclosed space.

3. Can I touch the Nero-14 during use?

The Nero-14 has a special "Safe Touch" housing. So you can touch the oven, but be careful.

4. Can I use the Nero-14 straight away?

Yes, you can use the oven immediately after connecting the gas tank. The connection (gas line + connection) is included in the box. Before use, let the stone heat up thoroughly; this may take 15-20 minutes.

5. What's in the box?

The Nero-14 comes with a pizza stone, gas line and connection (make sure you choose the correct connection when ordering), and the manual. To use the Nero-14, all you need to provide is a gas tank.

6. Is the non-stick stone PFAS-free?

Yes, absolutely. The Nero-14 comes with a PFAS-free non-stick pizza stone. Would you like more information about this topic? Please contact us.

7. Which gas connection do I need?

Click here for an overview of the connections per country. / Click here to see an overview of the gas connection per country.

Nero® Warranty

Every Nero product comes with a 100% guarantee, giving you peace of mind. This means that if you experience a manufacturing defect, we'll fix it. You can also return your Nero product within 30 days. This ensures you're satisfied with your Nero purchase. Have any questions? Please contact our customer service at support@nerocooking.com.

Customer service & returns

You can always return your Nero items within 30 days. Please refer to our returns policy for more information. Do you have questions about the shipping of your order? Please contact us via the Live Chat on this page, or view our shipping conditions .